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Teller Operations Course

After successfully completing this Teller Operations training course, one will be able to:  describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.  Textbook chapter topics include:

The Teller’s Role
Customer Service
Financial Products and Services
Checks
Endorsements
Account Ownership
Coins and Paper Currency
Balancing Daily Transactions
Emergency Situations

Diploma and Certificate Applications:

Professional Teller Certificate

Schedule and Registration Information

Choose the delivery type that best suits your needs.  Tuition includes textbook (if applicable).
Webinar times are EST.  All other class times are local time.

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